Find all the answers to your confusion
Q: What is Hey Rocket and how it will benefit you?
Hey Rocket aims to simplify logistics management for businesses of all sizes, offering features such as order tracking, label generation, and shipment management to optimize the shipping experience. We prioritize customer feedback to ensure we stay ahead of the curve and meet evolving business needs.
Q: Which courier partners are integrated with Hey Rocket?
Hey ROcket has partnered with a wide range of leading courier companies in India, including Delhivery, Xpressbees, BlueDart, DTDC, ShadowFax and many more. This ensures that our users have access to the broadest pincode coverage and the best delivery options available.
Q: How will Hey Rocket help in reducing shipping costs?
Hey Rocket's Shipping Automation platform offers features such as AI-enabled carrier selection, bulk shipping discounts, and route optimization. These functionalities collectively help businesses reduce operational overheads and avail the best shipping rates.
Q: What kind of customer support can we expect?
Our customer support team is dedicated to your success. You can expect prompt responses, helpful resources, and, if needed, personalized assistance. We believe in building long-lasting relationships with our users, and exceptional support.
Q: What is the pricing of the platform?
Hey Rocket is free for all operating e-commerce sellers, regardless of their current growth phase. You just need to pay freight charges when you ship the order. You can also avail of other value-added services by contacting your dedicated shipping advisor or our customer support desk.
Q. Can I ship without a GST number?
A GST number is not mandatory for shipping with Hey Rocket. But, the seller must conduct deliveries without it at their own risk.
Q. How to do KYC?
Know Your Customer, commonly known as KYC, enables us to validate the identity of our customers. You only need to do this once as a first-time customer on our paltform.
To complete your KYC process, you must:
Enter your PAN number and upload supporting document proof.
Select the address proof and upload scanned copies of the same.
Please Note: The uploaded address proof must be the same as that of the billing address submitted with Hey Rocket. You can also do KYC using the Aadhar based OTP system.
Q. How is the weight dispute handled?
We at Hey Rocket rarely add weight discrepancies for the shipments, still if in any case weight dispute arises there is a dedicated team for handling weight discrepancies on the Hey Rocket.
Q. Do the courier partners carry items labeled as ‘Fragile’ more carefully?
Yes, the items marked as fragile are handled with care during shipping to avoid any unnecessary product damages. We also offer shipping insurance worth Rs 2000 on the items you ship with us.