Welcome to heyrocket.in! We are committed to providing efficient, reliable, and cost-effective shipping solutions to our clients. Please review our Shipping and Delivery Policy to understand how we manage shipments and ensure timely deliveries.
At heyrocket.in, we act as a shipping aggregator, connecting businesses with leading courier partners to streamline the shipping process. Our platform provides seamless order processing, tracking, and delivery services across multiple regions.
We offer a variety of shipping options, including same-day delivery, next-day delivery, and standard shipping, depending on the courier partner and destination.
Delivery timelines vary depending on the courier partner but we try to deliver the parcel within 3-7 working days, shipping method, and destination. Estimated delivery times will be provided during the booking process and in the confirmation email. While we strive to meet the estimated timelines, delays caused by weather, customs, or unforeseen circumstances are beyond our control
Shipping rates are calculated based on package weight, dimensions, destination, and selected courier partner. Users can compare shipping rates across multiple courier partners on our platform before confirming their shipment.
We facilitate pickup services from your provided address based on the courier partner’s availability.You may drop off your package at designated courier partner locations if pickup is unavailable.
Once a shipment is booked, a tracking ID will be issued for monitoring the package’s status in real time.
Proper packaging is essential for safe delivery. Heyrocket.in provides packaging guidelines to minimize transit damages. Packaging material (e.g., boxes, tape, fillers) must comply with courier partner standards.
If a package cannot be delivered due to incorrect address, recipient unavailability, or other reasons, it may be returned to the sender based on the selected courier partner’s policy.In cases of undelivered packages, we will work with courier partners to resolve issues promptly.
Courier partners may offer limited liability for lost or damaged shipments. Details will be provided during booking. Additional shipping insurance can be purchased for high-value items. Claims for loss or damage must be submitted within the courier partner’s specified timeline.
Certain items are prohibited from being shipped due to safety, legal, or regulatory reasons. Examples include: